15%+ Call Deflection
By tapping into peer to peer support.
100% SLA Attainment
By creating a Consistent customer experience across channels.
45%+ Corporate Knowledge
By bringing community generated know-how into the enterprise.
CloudSquads Social Support bridges the gap between the investments you have made in your existing customer care and service infrastructure and the investments you are making in emerging social channels. Using the systems you have in place today, including CRM solutions from Salesforce, Genesys, Microsoft and IBM, we help you leverage emerging social channels, including customer communities, ratings and reviews and social analytics to reduce the cost of customer support and create a consistent customer care experience.