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Social Support

Our customers achieve:

  • 1

    15%+ Call Deflection
    By tapping into peer to peer support.

  • 2

    100% SLA Attainment
    By creating a Consistent customer experience across channels.

  • 3

    45%+ Corporate Knowledge
    By bringing community generated know-how into the enterprise.

Social Support. Delivered.

CloudSquads Social Support bridges the gap between the investments you have made in your existing customer care and service infrastructure and the investments you are making in emerging social channels.   Using the systems you have in place today, including CRM solutions from Salesforce, Genesys, Microsoft and IBM, we help you leverage emerging social channels, including customer communities, ratings and reviews and social analytics to reduce the cost of customer support and create a consistent customer care experience.

CLOSED LOOP SUPPORT

Socially power your contact center by automatically assigning unanswered social posts into the hands of your agents.

SELF SERVICE SUPPORT 2.0

Integrate existing support processes, including ticket submission and portals with social single sign on technologies to enable a customer to interact seamlessly with the brand without having to sign in or register multiple times.